Terms of Service

• Temporary Slot Reservation: When selecting a time slot via WhatsApp, a temporary hold is placed on the slot to prevent double-booking while you complete details.
• Confirmation: An appointment is officially confirmed once you receive a WhatsApp confirmation containing your unique booking_code and stylist details.
• Punctuality: Clients are requested to arrive at least 5 minutes prior to their scheduled start time. Grace periods may vary by salon policy.

We understand plans change. You may cancel or reschedule your appointment at zero penalty through:

• Tapping the Cancel Booking button in your WhatsApp reminder message.
• Typing cancel booking or reschedule directly to our WhatsApp bot.
• Calling the salon directly up to 1 hour before the appointment start time.

By initiating a chat with our WhatsApp bot or providing your mobile phone number at salon check-in, you consent to receive:

• Automated transactional appointment confirmations and updates.
• Critical arrival notifications (24h, 2h, and 30m reminders).
• Post-service feedback requests and digital receipt summaries.
• Periodic promotional loyalty offers (you may opt out at any time by replying STOP).

4. Stylist Allocation & Salon Safety

While salons strive to assign your requested barber/stylist, unforeseen emergencies or scheduling shifts may require an alternate qualified stylist. Salons reserve the right to refuse service to any individual engaging in disruptive, unsafe, or abusive conduct.